HeyPeers Privacy Policy

HeyPeers (HP), a service owned and operated by Support Groups Central, Inc. d.b.a. HeyPeers, is committed to protecting your privacy. This Privacy Policy will tell you what information we collect about you and about your use of the HP site (the "Site"). It will explain the choices you have about how your personal information is used and how we protect that information. We urge you to read this Privacy Policy carefully.

• Information We Collect

  Personal Information

  We may collect personal information about you (such as your name, email address and cell phone number) that you provide voluntarily. We may also use information we receive when you use our services or information we get from third parties. We use your personal information that you provide to respond to your questions, provide you the specific services you select and send you emails about Site maintenance and updates.

  When you sign up to become a user of the Site, you will be asked to provide us with certain personal information, such as your name, username, password, email address, phone number, and date of birth. We may also ask you to provide us with some additional information or a debit or credit card number and its associated account information.

  You may also provide us with whatever information you send through our services. Keep in mind that the users who view your content can always save that content or copy it outside of our platform. You should use the same common sense that applies to the internet when using our Site - do not send messages or share content that you would not want someone to save or share.

  When you contact customer support or communicate with us in any other manner, we’ll collect whatever information you volunteer or that we need to resolve your question.

  Usage Information

  Like most websites, we use automatic data collection technology when you visit the Site to collect information about which of those services you have used and how you have used them. We might detect, for instance, that you viewed certain content for a certain period of time. For a fuller explanation of the types of information we collect when you use our services, please see the following:

  • Usage Information. We collect information that identifies your computer, tracks your use of our Site and collects certain basic information about you and your surfing habits. For example, we may collect information about:

    • Interaction Information. We may collect information about How you interact with our Site and our services, such as which content you view or post or which search queries you use or submit.

    • Communication Information. We may collect information about How you communicate with others posting content on the Site, such as their names and the time and date of your communications.

  • Content Information. We collect content you create on our Site and information about the content you create or provide, such the metadata that is provided with the content.

  • Device Information. We may collect information that identifies the devices you use. For example, we may collect:

    • information about your operating system, hardware and software, such as the hardware model, operating system version, device memory, advertising identifiers, unique application identifiers, apps installed, referring and exit pages and URLS, keywords, date and time, amount of time spent on particular pages, what sections of a website you visit, unique device identifiers, browser type and language, battery level, time zone;, and similar information concerning your use of the Site and the services;

    • information from device sensors, such as accelerometers, gyroscopes, compasses, microphones, and whether you have headphones connected; and

    • information about your wireless and mobile network connections, such as mobile phone number, service provider, IP addresses, and signal strength.

  • Information. When you use our Site or services, we may collect information about your location. With your permission, we may also collect information about your precise location using methods that may include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and compasses.

  • Information Collected by Cookies and Other Technologies. Like most online services and mobile applications, we collect usage information by using cookies and other technologies and other third party software, such as pixel tags (also called web beacons or clear gifs) and web storage to collect information about your activity, browser, and device. Cookies are small packets of data that a website stores on your computer’s hard drive so that your computer with “remember” information about your visit. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of website users. We may also use these technologies to collect information when you interact with services we offer through one of our partners, such as advertising and ecommerce features. Most web browsers are set to accept cookies by default. You can usually remove or reject browser cookies through the settings on your browser or device by following the directions provided in your Internet provider’s “help” file. Keep in mind, though, that removing or rejecting cookies could affect the availability and functionality of our services. If you reject cookies, you may still visit the Site, but may not be able to use some areas of the Site and/or the services.

  • Log Information. We also collect log information when you use our website, such as:

    • details about how you have used our Site and/or the services;

    • device information, such as your web browser type and language;

    • access times;

    • pages viewed;

    • IP address;

    • identifiers associated with cookies or other technologies that may uniquely identify your device or browser; and

    • pages you visited before or after navigating to our website.

    Information from Third Parties

    We may collect information about you from other users, our affiliates, and third parties. For example, if you link your account to another service such as a third-party app, we may receive information from the other service.

• Use of your Personal Information

  The personal information collected on this Site will be used to provide the services you have requested or authorized. We may use both personal and non-personal information for research purposes, and we may provide such information in the aggregated form as well as unaggregated form to third parties. For example, we might inform third parties regarding the number of users of our Site and the activities they conduct while on our Site. Other ways we may use your information and share with third parties are further elaborated below in this section.

  We contract with other organizations and individuals to help us provide services. For example, we may host some of our Site on another organization's computer, or we may hire an organization to answer customer questions or send information about our products and other services. In order to perform their jobs, these other organizations may have limited access to some of the information we maintain about you. We require all such organizations to comply with the terms of our Privacy Policy, to limit their access to any personal information to the minimum necessary to perform their obligations, and not to use the information they may access for purposes other than fulfilling their responsibilities to us.

  If we transfer a business unit (such as a subsidiary) or an asset (such as a web site) to another organization, we will require them to honor the applicable terms of this Privacy Policy. In the event that HP or substantially all of its assets are acquired by a third party, personally identifiable information will be among the transferred assets.

  Here are other ways we may use your information:

  • develop, operate, improve, deliver, maintain, and protect our products and services.

  • send you notices and communications (for example, in the form of emails, mailings and the like) regarding to respond to support inquires, to share information about our products, services and promotional offers that we think may interest you, and for billings and collection purposes.

  • monitor and analyze trends and usage.

  • to respond to your requests and to provide you with the services.

  • enhance the safety and security of our products and services.

  • identify you when you sign into your account and verify your identity and prevent fraud or other unauthorized or illegal activity.

  • use information we have collected from cookies and other technology to enhance or improve our Site and the services and your experience with them.

  • analyze the use of the Site and the services and the people visiting to improve our content and Site and the services.

  • enforce our Terms and Conditions and other usage policies and comply with legal requirements.

  • for any other purposes disclosed at the time the information is collected or to which you consent.

  • as otherwise specifically described in this Privacy Policy.

  We may release personal information to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In the event that we are legally compelled to disclose your personal information to a third party, we will attempt to notify you unless doing so would violate the law or court order. When we share information with third parties, we ask that they agree in writing to abide by our Privacy Policy.

  We understand your potential concern of some discussed sensitive topics during meetings conducted via our platform. We do not voluntarily provide any data to government agencies or others who may seek data about individuals who fall under a certain sensitive category (such as individuals contemplating having an abortion) It is our policy to not volunteer or release information that identifies anyone who participates in a group involved in sensitive topics.

  Other than the cases described above, we will not release personal information about you to a third party without your consent.

• Control Over Your Information

  We want you to be in control of your information, so we provide you with the following tools.

  • Access, Correction, and Portability. You can access and edit most of your basic account information on our Site. Because your privacy is important to us, we will ask you to verify your identity or provide additional information before we let you access or update your personal information. We may also reject your request to access or update your personal information for a number of reasons, including, for example, if the request risks the privacy of other users or is unlawful.

  • Revoking permissions. In most cases, if you let us use your information, you can simply revoke your permission by changing the settings. Please note that if you do that, certain services may lose full functionality.

  • Deletion. While we hope you will remain a lifelong user of the Site and our services, if for some reason you ever want to delete your account, simply follow log in to your account and follow the directions or contact customer support.

• Disclosure of Personal Information to Third Parties

  We do not disclose your personal information to third parties for their direct marketing purposes.

  We sometimes hire other companies to perform certain business-related functions. Examples include mailing information, maintaining databases, hosting services, and processing payments. When we employ another company to perform a function of this nature, we provide them with the information that they need to perform their specific function, which may include Personal Information.

  If we or all or substantially all of our assets are acquired, we expect that the information that we have collected, including personal information, would be transferred along with our other business assets.

  We may disclose your personal information and Usage Information to government authorities and to other third parties when compelled to do so by government authorities, at our discretion, or otherwise as required by law, including but not limited to in response to court orders and subpoenas. We may also disclose your personal information and Usage Information when we have reason to believe that someone is or may be causing injury to or interference with our rights or property, other users of this Site, or anyone else that could be harmed by such activities.

• Security of your Personal Information

  We have implemented technology and security policies, rules and other measures to protect the personal data that we have under our control from unauthorized access, improper use, alteration, unlawful or accidental destruction, and accidental loss. We also protect your information by requiring that all our employees and others who have access to or are associated with the processing of your data respect your confidentiality.

  Although HP makes every reasonable attempt to secure your information, there is always some risk in transmitting information over the Internet. There is always a risk that thieves could find some way to circumvent our security systems. Although we take appropriate measures to protect your information, we cannot guarantee that the personal information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy.

• Important Notice to Other Users Outside the U.S.

  The Site and the services are operated in the United States. If you are located outside of the United States, please be aware that any information you provide to us will be transferred to the United States. By providing us with any information through the Site or the Services, you consent to this transfer.

  If you are visiting our websites from outside the United States, please be aware that you are sending information (including personal data) to the United States, where our servers are located. That information may then be transferred within the United States or back out of the United States to other countries. By providing us with any information through the Site or the Services, you consent to this transfer.

  All data collected by through the Site will be stored exclusively in secure hosting facilities provided by us and our service providers. We have data processing agreements in place with our service providers consistent with applicable privacy and data security laws.

  We are located in, and provide services in, the United States, and is governed by United States law. For visitors from the European Union, countries outside of the EU (such as the United States) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence. The United States has not been issued an adequacy decision finding the data privacy laws to provide an adequate level of protection, and no other basis for transfer exists. Therefore, the collection and transfer of data will occur on one of the following bases, depending on the type of transfer and the surrounding factual situation:

  • The transfer is necessary for performance of a contract between you and our website and application.

  • This will apply when signing up for information.

  • The transfer is necessary for the conclusion or performance of a contract between us and another person or entity, that is in your interest. This will apply when, for example, you request further information from a third party through our Site.

  • The transfer is necessary for the establishment, exercise, or defense of legal claims. This would apply if there developed a dispute between you and us.

  You explicitly consent to the transfer, having been informed of the possible risks of the transfer. This paragraph explains the possible risks: while we exercise great care to protect personal data, it is possible that we may be required to produce personal data to U.S. legal authorities upon presentation of a subpoena, court order, search warrant, or other legal process. We will evaluate the legal process and resist such legal demands on your behalf unless it is clearly valid based on the legal opinion of our attorneys. The data protection laws in the United States may also provide for other uses of data, including uses for marketing that differ from the use for which the data was originally collected ("secondary uses"); however, except where otherwise compelled by law, our collection, storage, and use of your personal data will at all times continue to be governed by this Privacy Policy.

• California Residents

  If you’re a California resident, you have certain privacy rights under California law, including the California Consumer Privacy Act of 2018 (“CCPA”). Any terms defined in the CCPA have the same meaning when used in this notice.

  Personal Information Requests

  You have the right to request that we tell you what personal information we have collected about you and how we have used it over the past 12 months.

  Once we receive and verify your request, we will provide you a report showing:

  • The categories and specific personal information we’ve collected.

  • The categories of sources for the personal information we collected about you.

  • Our business purpose for collecting that personal information.

  • The categories of third parties with whom we share that personal information.

  Deletion Rights

  You have the right to request we delete any of your personal information that we collected from you and retained, subject to certain exceptions.

  Once we receive and verify your request, we will delete (and direct our service providers to delete) your personal information from the Site and our records.

  Please note that we may deny your deletion request if retaining the information is necessary for us or our service providers to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.

  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

  • Debug products to identify and repair errors that impair existing intended functionality.

  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).

  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.

  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

  • Comply with a legal obligation.

  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

  How California Residents Can Submit Requests under the CCPA.

  • Online here_

  • via email to us at: support@heypeers.com

  Only you, or your authorized agent acting on your behalf, may make a request related to your personal information under the CCPA.

  Our services are not directed to children under 18 and we do not knowingly collect information about children under 13, unless the user’s parent or legal guardian has first provided us with consent for that user to use the services and disclose personal information to us

  You may only make a personal information request twice within a 12-month period.

  Your request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.

  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

  We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a request does not require you to create an account with us. We will only use personal information provided in such a request to verify your identity or authority to make the request.

• Children

  Our services are not intended for—and we don’t direct them to—anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13. In addition, we may limit how we collect, use, and store some of the information of users between 13 and 16. In some cases, this means we will be unable to provide certain functionality to these users. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.

• General

  If you have questions or concerns about this Privacy Policy, wish to access your personal information or request that we not use your personal information for a particular purpose, please contact us at support@heypeers.com. We try to answer all inquiries within a reasonable time but may not always be able to do so.

  We reserve the right to change this Privacy Policy at any time. When we do, we will post changes to the Privacy Policy on our Site only and we will also revise the "last updated" date at the bottom of the Privacy Policy. Your continued use of this Site constitutes your agreement to this Privacy Policy.

  This Privacy Policy does not apply to content, business information, ideas, concepts or inventions that you send to this Site by email. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them in an email to this Site.

  Last updated July 12, 2022