At HeyPeers, we strive to provide a valuable and efficient service for our members. Our subscription plans are billed in advance for each billing cycle (monthly, quarterly, or annually, as chosen by the subscriber), and provide access to the full range of services specified in the chosen plan for the duration of that cycle.
In an effort to remain transparent with all our users, we do not offer refunds or credits for partial subscription periods or unused subscription services.
If you wish to cancel your subscription, you may do so at any time. Your cancellation will take effect at the end of your current billing cycle, and you will retain access to your subscription plan's services until that time. Please note that you will not receive a pro rata refund for the remaining days or weeks of your current billing cycle.
To cancel your subscription, please follow these steps:
- Log in to your HeyPeers account.
- Navigate to settings and click on the 'Subscription' tab.
- Click on the 'Manage Subscription' button. This will redirect you to the billing portal.
- From the billing portal, you can cancel or change your plan.
We recommend canceling at least 24 hours prior to your next billing date to ensure your cancellation request is processed in time. Cancellations within 24 hours of your next billing date may not take effect in time, and we are not held responsible in these instances.
By subscribing to a HeyPeers subscription, you acknowledge and agree to this refund policy.
In the event that you are unable to attend a meeting you are registered for, HeyPeers requires you to cancel your registration at least 24 hours prior to the scheduled start time of a meeting.
If you cancel a paid meeting more than 24 hours prior to the meeting start time, HeyPeers automatically issues a refund to your account. However, if you cancel within 24 hours, a refund will not be provided.
Refunds for donations made to any organization hosting meetings on the Platform during the meeting registration process will not be refunded by HeyPeers—either as a result of canceling a meeting, or by a manual decision afterwards. If you require and expect a refund, please reach out directly to the hosting organization with that request.
In the event that you missed a paid meeting due to technical difficulties, it is the responsibility of the Peer Supporter or Organization you paid to process the refund directly to you.
They may approve the refund IF technical difficulties were a platform issue not due to user error. If the technical issue is deemed as user error, it is at their own discretion whether they will refund the meeting fee.
Instructions on how to confirm that your technical difficulties were a platform issue, which is a requirement for a refund, can be found in our help articles.
Last Updated June 29, 2023