Welcome to HeyPeers!

We are glad you are here! At HeyPeers, we truly believe that peer support has healing and restorative power. We have a passion to make peer support easily accessible to everyone, and that starts with you! You are not alone in your journey. You will find others here who will share their stories, listen, and encourage you.

Getting Started!

• Update your profile

• Registering for a meeting

• Before your first meeting

• My Meetings tab

• Top 3 tips during a HeyPeers meeting

• Troubleshooting Technical Issues

Update Your Profile

Get started by updating your profile. From your Account menu, choose Settings. Update information on all tabs: Account Info, Preferences, Subscription, and Notification Center. See Setting Up Your Profile for more help.

• How to get to your Account - Settings: Click on Account

• From a mobile device: Click on the Menu button (3 lines in top right-hand corner), then click on Account

• Click on Settings

• View Updating Email and Text Notifications for step-by-step instructions.

Registering for a Meeting

Next, search for meetings! You can search by topic, or organization, to find meetings that you would like to attend. See How To Find A Meeting and How To Register For A Meeting for more help.

Before Your First Meeting

Make sure your device is up to date and ready for your first meeting!

• Check your audio and video settings by Enabling Plugins and Permissions.

• View Recommended Web Browser and General Platform Recommendations.

My Meetings Tab

Go to your My Meetings tab to see registered, waitlisted and past meetings. You can also join and cancel meeting registrations from there. See How To Join A Meeting for more help.

Top 3 Tips During a HeyPeers Meeting

See Tips for the Best Video Meeting Experience

• Set your video to "Speaker view" instead of "Grid view" when you are in a meeting.

• Remove image or blurred background settings on your video if you are experiencing sound or video issues in a meeting.

• Set browser view to "Actual Size" (100%). See section Browser "View" Settings for further instructions.

Troubleshooting Technical Issues

If you're experiencing audio or video issues, please see: 5 Tips that Solve 99% of Issues